Yes. FleetPlans.com is open to all customers - Fleet, Government, Retail, etc. Whether you have 1 vehicle or 1,000, we're here to answer your questions and meet your needs as it relates to extended vehicle coverage.

The only plans that FleetPlans.com offers are "Manufacturer Backed" plans. These are the exact same plans that are available through the Manufacturer's Dealer Network.

As soon as your Service Contract is accepted by the Manufacturer, we'll send you a confirmation e-mail that includes the Service Contract Identification Number. The e-mail will also contain a link to the Manufacturer's website where you can input your Service Contract Identification Number and verify that it's on their system. Additionally, a printed set of Plan Provisions will be sent from the Manufacturer via U.S. Mail within 30 days of the Service Contract's Acceptance Date.

Your plan starts as soon as the Service Contract Application is accepted by the Manufacturer - there's no need to wait for the printed Plan Provisions. The contract is active as soon as we send you the confirmation e-mail.

No. In some cases plans are limited to certain states and in other instances plans are limited to certain vehicles. If your Application is not accepted by the Manufacturer, you'll be issued an immediate refund.

Yes. Plans are eligible for a 100% refund if they are canceled within the first 60 days on the contract's acceptance and there are no paid or pending claims. Plans canceled after 60 day are refunded on a pro-rata basis.

Currently, FleetPlans.com offers Chrysler Service Contracts to all of our customers. As demand warrants, FleetPlans.com will add other Manufacturer's Service Contracts.

Yes. Chrysler Service Contracts offers coverage for most Competitive Make vehicles as long as they have been in-service for less than 48 months and have less than 48,000 miles.

No. Repairs can be performed using the Competitive Make's Dealership Network. The Dealership needs to contact Chrysler Service Contracts before repairs are performed to verify coverage. Chrysler Service Contracts then issues payment to the Dealership directly.

Chrysler Service Contracts offers four levels of coverage:

• Powertrain Plans
• Powertrain Care Plus
• Added Care Plus
• Maximum Care

The answer is different for each customer. As a general rule, however, vehicles that are heavily optioned are best suited for Maximum Care plans and vehicles with fewer options may benefit from the lower cost of Added Care Plus plans.

In a word, it's coverage - the more expensive the plan the better the coverage. The Powertrain Plans and the Added Care Plus Plans are "stated coverage" plans - that means the part is covered only if it's listed in the Plan Provisions. If the part's not on the Plan Provisions, it's not covered. Maximum Care Plans, by contrast, are "exclusionary" plans - that means all mechanical parts on the vehicle are covered unless it is specifically stated in the Plan Provision that they are not covered.

The answer is different for each customer. As a general rule, however, your goal should be to pick a plan term so that both portions (time and mile) of the plan expire at the same time. As an example, if you typically drive 10,000 miles per year and you plan to keep the vehicle for six years, the best option would probably be a 6 year/60,000 mile plan or a 6 year/70,000 mile plan. You could purchase a 100,000 mile plan for more money but it wouldn't provide you with any value - your plan will most likely expire due to time. By contrast, if you drive 25,000 miles per years and plan to keep your vehicle for four years, the best option would probably be a 4 year/100,000 mile plan. You could purchase a longer term for more money but it wouldn't provide you with any value - your plan will most likely expire due to mileage.

The answer is different for each customer. If you tend to visit your Dealership frequently and like to get everything taken care of immediately, then the $0 Deductible is probably best for you. By contrast, if you visit tend to go to the Dealership infrequently then the $100 Deductible may be better for you. Chrysler Service Contracts charges the Deductible "per service visit" not "per item repaired" - if you wait to get two or three items repaired at the same time, you'll only be charged with one Deductible.

First Day Rental Coverage provides you with a $35 Rental Car Allowance anytime your vehicle is at the Dealership for Maintenance or Repair - excluding Body Shop repairs.  The "First Day" statement means that you have coverage as soon as you arrive at the Dealership - there's no need to wait for an overnight repair. Listed below are some examples:

• Your vehicle needs a Warranty repair or adjustment - you're covered
• Your vehicle needs to have a Recall repair performed - you're covered
• Your vehicle needs a Service Contract repair - you're covered
• Your vehicle needs Maintenance/Oil Change - you're covered
• Your vehicle needs to go to the Body Shop to get a dent repaired - you're NOT covered

Most Dealerships will provide a Rental Vehicle and bill Chrysler Service Contracts directly.

Yes. With this coverage, it's possible that you will never see a Dealership Waiting Room again.

This coverage kicks in if your vehicle needs to spend more than one day at the Dealership - it provides an extra five days of Rental Car Allowance at the rate of $35 per day.

Trip Interruption Coverage provides up to $1,000 for Meals, Lodging and Transportation if your vehicle experiences a mechanical failure that is covered by the Factory Warranty or the Service Contract and the vehicle is more than 100 miles away from the primary address. The coverage provides you with options - you can elect to wait until the vehicle is repaired and use the Lodging and Meals portion of the coverage or you can continue with your trip and purchase airline tickets or rent a vehicle and use the Transportation portion of the coverage. You must contact Chrysler Service Contracts when the failure occurs and submit receipts for reimbursement after repairs are performed.

The "$100 Sign and Go" Roadside Assistance provides coverage for Flat Tire Change, Lock-out Service, etc. For more information about the coverage please see the FAQ section on Roadside Assistance.

FleetPlans.com has determined that there are too many variables to provide accurate Service Contract pricing quotes without checking the vehicle's VIN information. There are surcharges on certain plans for vehicle that have been in-service for more than 12 months or have more than 12,000 miles, other plans have surcharges for vehicles equipped with Four Wheel Drive/All-Wheel Drive and there are plans that have surcharges for certain types of vehicles. Finally, there are less expensive plans available for vehicles that may have been Factory Certified at one point in time. Our goal is to provide you with reliable/accurate pricing information and we need the vehicle's VIN number and current mileage to do that.

Maybe. If the Service Contract you purchased from the Dealership is a "Brand X" Independent Service Contract you can cancel that coverage after you complete your purchase with FleetPlans.com. FleetPlans.com will not, however, engage in a transaction where a customer wants to cancel an existing Chrysler Service Contract and replace it with one purchased from FleetPlans.com.

The 100% Money Back Service Contract provides a 100% Refund of your Service Contract if you meet the following conditions:

1. You still own the vehicle at the end of the time portion of the Service Contract coverage
2. You have never had a claim for Service Contract Repairs or Diagnosis during the contract period
3. You send your Refund Request to Chrysler Service Contracts within 90 days of the contract's expiration date

Yes. You can still use the Rental Coverage and the Roadside Assistance Coverage without affecting your 100% Money Back Refund.

The refund is issued by Chrysler Service Contracts - there's no need to worry about a Dealer or Independent Company going out of business before you're eligible for your refund.

The plan is only available with Maximum Care Coverage.

No. If you know that you're not going to own the vehicle for the full term of the contract, the Money Back refund offers no value. Further, if you're the type of person that's going to forget to process your claim within the 90 day window, then this plan offers no value to you.

Some customers have used the Internet to locate e-mail reminder services that will send them an e-mail message when the contract expires so they can determine if they are eligible for the 100% refund. The really sophisticated customers develop a reminder system that sends them an e-mail and includes the Service Contract documents and the Refund Request Form as scanned attachments.

Yes. This plan is well-suited for Fleets that carefully manage their vehicles - you get the best of both worlds - coverage if you need it and a full refund if you don't.

Yes. Plans are available for most Competitive Make Vehicles.

It's all in the averages. A certain percentage of customers will sell/trade their vehicle before the end of the term, another percentage will have a claim for a diagnosis/repair and a final percentage will forget to process their claim. If you're a sophisticated customer that tends to own your vehicles for a long period of time, this plan is a "no-brainer."

Yes. The 100% Money Back Plans are still eligible for the same pro-rata refund that all of the other plans are eligible for.

Most 2006 to current Chrysler, Jeep and Dodge vehicles with a Factory 3/36 Basic Warranty are eligible for this plan. (Excluding Viper, all SRT Vehicles, Sprinter, Diesel Equipped Vehicles, Ram Cab and Chassis Vehicles and vehicles used for police service, taxi, limousine, postal delivery or ambulance service.)

It's similar, but it's not the same. By definition, a warranty is something that comes with a vehicle at no extra charge. The Lifetime Powertrain Plan is sold as a Service Contract. The Lifetime Powertrain Plan provides the same coverage and is backed by Chrysler LLC.

Yes. Because the Lifetime Powertrain Plan is offered as a Service Contract it provides the following benefits for the first 7 years or 100,000 miles:

• "$100 Sign and Go"  Roadside Assistance
  • Flat Tire Change (With your good spare)
  • Lock-out Service
  • Jump-Start Service
  • Out of Gas Assistance
  • Towing Coverage
• $35 First Day Rental Coverage
• $35 Per Day Car Rental Allowance - Maximum of 5 days per occurrence
• $1,000 Trip Interruption Coverage

No. The only exception is for customers in the state of North Carolina.

Yes. This plan is ideal for Fleets Accounts that either keep their vehicles for a long period of time or accumulate a lot of mileage.

Yes. There is an entire list of plans that are available for customers that want to add coverage - Added Care Plans, Maximum Care Plans, 100% Money Back Plans, etc.

The Lifetime Powertrain Plan does not have an expiration based on time or miles. It does, however, have a provision which indicates that the cost of the repair cannot exceed the retail value of the vehicle at the time of the repair. As an example, the plan will provide coverage for a $4,000 engine replacement in a vehicle that has a retail value $6,000 but it will not provide coverage for a $4,000 engine replacement for a vehicle that has a retail value of $3,000.

Yes. FleetPlans.com is committed to full disclosure - we want to make sure that all of our customers know exactly what they are purchasing so they can make intelligent decisions. The Lifetime Powertrain Plan is an exceptional value - we don't see the need to "over-sell" it.

Yes. The Service Contracts and the Road Hazard Tire and Wheel Plan offered by FleetPlans.com provide "$100 Sign and Go"  Roadside Assistance. The "$100 Sign and Go"  coverage provides the following services:

• Flat Tire Change (With your good spare)
• Lock-out Service
• Jump-Start Service
• Out of Gas Assistance
• Towing Coverage

It simply means that if you need any of the above listed services, all you need to do is call Cross Country Motor Club at 1-800-521-2779 and they'll send assistance. As long as the bill is less than $100, you're fully covered. In fact, you'll never even see the bill - just "sign and go."  Cross Country Motor Club will pay the vendor directly and you're on your way. If the bill is more than $100, you are responsible for the amount in excess of $100.

Yes. Simply call Cross Country Motor Club and they will dispatch a vendor to install your spare tire.

Yes. Simply call Cross Country Motor Club and they will dispatch a vendor to unlock your vehicle.

Yes. Simply call Cross Country Motor Club and they will dispatch a vendor to jump-start your vehicle.

Towing is also part of the "$100 Sign and Go" coverage.  If your vehicle needs to be towed due to a mechanical or electrical condition all you need to do is call Cross Country Motor Club at 1-800-521-2779 and they'll dispatch a tow truck to render assistance.

No. Towing Coverage is only provided for situations where the vehicle is inoperable due to a mechanical or electrical condition.

They're covered - plan benefits are linked to the vehicle, not the driver.

Maybe - Roadside Assistance Plans are available for most 1997 to current vehicles with less than 80,000 miles.

Road Hazard coverage would be provided for damage caused by nails, glass, potholes, debris, etc.

Road Hazard coverage would NOT be provided for damaged that occurred due to an accident, striking a curb, taking the vehicle off-road, intentional damage, etc.

Most likely, the answer is yes. All of Chrysler Service Contract's Marketing Material indicates that the plan coverage includes "Both Original Equipment (OEM) and After Market Tires and Wheels."  The contract Plan Provisions state that "All eligible tires and wheels must meet the approved manufacturer's specification guidelines."  If you are uncertain whether your tire and wheel package would be covered we suggest that you contact Chrysler Service Contracts directly at 1-800-521-9922 before purchasing plan coverage.

There's no deductible.

There is no maximum amount.

No. The tires are covered 100% as long as they meet the minimum tread depth - 2/32" for cars and 4/32" for trucks.

Yes. Although this plan is issued by Chrysler Service Contracts the actual services are performed by Cross Country Motor Club. The brand of your vehicle does not affect the coverage or the processing of claims.

If you need assistance, simply call Cross Country Motor Club at 1-800-521-2779 and they'll advise you on how to get the tire/wheel repaired or replaced.

Yes. Just call Cross Country Motor Club at 1-800-521-2779 and they'll advise you on how to get the tire repaired.

Yes. All of those expenses are covered as part of a Road Hazard Claim.

Yes. The Tire Pressure Sensor is covered as part of a Road Hazard Claim.

The plan will provide repair or replacement of the wheel only to the extent that it fails to seal with the tire.

No. The Road Hazard Tire and Wheel Plan stands on its own - if you want this coverage you need to add it to your Service Contract.

No. The Road Hazard Tire and Wheel Plan is available as a stand-alone option. It's a great way to get the benefits of Tire and Wheel Coverage and Roadside Assistance at a very low price.